Shipping policy

Shipping Policy

At R.A.K Collection, we aim to ensure that every order reaches you quickly and safely. Please review our shipping policy below for details on processing times, delivery options, and costs.

1. Order Processing

  • Products available in stock are shipped within 2 working days from the date of order confirmation.

  • Custom or special orders that are not in stock are processed within 7–10 working days.

  • You will receive an email confirmation with tracking details once your order has been dispatched.

2. Shipping Methods & Delivery

  • We ship orders using reliable and insured courier services to ensure safe and timely delivery.

  • Delivery times vary depending on destination.

  • Customers are responsible for providing accurate shipping information. R.A.K Collection is not liable for delays or losses caused by incorrect addresses.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on order weight, size, and destination.

  • For large or bulk orders, please contact us directly for a custom shipping quote.

4. International Shipping

  • We offer international shipping within Europe and selected global destinations.

  • Customs fees, import duties, or taxes (if applicable) are the responsibility of the customer.

5. Damaged or Lost Packages

  • All shipments are carefully packed and inspected before dispatch.

  • If your package arrives damaged or does not arrive within the expected timeframe, please contact us immediately so we can assist with a replacement or claim.

6. Contact Us

For any questions about shipping or delivery, please contact our customer service team at:
📧 sales@rakcollection.com
📞 +44 07711856777

At R.A.K Collection, we take pride in delivering quality products efficiently and securely to every customer.